Unify-Elite Finance

Complaints & AFCA Pathway

1) Internal Dispute Resolution (IDR)

If you are dissatisfied with our service, please contact us first so we can review your complaint and work toward a prompt and fair resolution.

Please include your full name, contact details, summary of the issue and your preferred resolution outcome.

TODO: Add formal internal response timeframes and postal contact details if required by your compliance framework.

If your complaint is not resolved through our IDR process, you may be able to escalate it to the Australian Financial Complaints Authority (AFCA).

This page provides generic pathway information only and does not state or imply AFCA membership status.